At Style Heritage Fashion, we aim to provide a seamless shopping experience by ensuring that your orders are delivered promptly and securely. This Delivery Policy outlines the terms and conditions regarding shipping and delivery.
1. Shipping Locations
We currently deliver to the following:
- Domestic locations within Nigeria.
- Select international destinations. For a full list of supported countries, please contact our customer service team at support@stylesheritage.com.
2. Shipping Options and Delivery Times
We offer multiple shipping options to cater to your needs. Estimated delivery times and costs will be displayed during checkout.
Standard Shipping
- Delivery Time: 5-7 business days within Nigeria.
- International Delivery Time: 10-15 business days.
Express Shipping
- Delivery Time: 2-3 business days within Nigeria.
- International Delivery Time: 5-7 business days.
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or extreme weather conditions.
3. Shipping Costs
Shipping fees are calculated based on the following:
- Delivery location.
- Weight and dimensions of the package.
- Selected shipping method.
Free shipping may be available for orders over a certain amount, as specified on our website.
4. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing:
- Tracking information.
- A link to track your shipment in real time.
If you do not receive tracking details within the expected timeframe, please contact our support team.
6. Failed Delivery Attempts
If delivery is unsuccessful due to an incorrect address, unavailability of the recipient, or other customer-related issues, the courier will attempt to redeliver. Additional fees may apply for redelivery or address changes.
7. International Shipping
For international orders:
- Customers are responsible for any customs duties, taxes, or additional charges imposed by their country.
- Delivery times may vary due to customs clearance procedures.
8. Damaged or Lost Shipments
If your package arrives damaged or is lost during transit, please notify us immediately at support@stylesheritage.com. We will work with the courier to resolve the issue and provide a replacement or refund where applicable.
9. Address Changes
If you need to update your delivery address after placing an order, please contact us within 24 hours of placing the order. Address changes may not be possible once the order has been shipped.
10. Contact Us
For questions or concerns about our Delivery Policy, please reach out to:
Style Heritage Fashion
Email: support@stylesheritage.com
By placing an order on stylesheritage.com, you agree to the terms outlined in this Delivery Policy. We appreciate your trust in Style Heritage Fashion and look forward to serving you.