Thank you for shopping at Style Heritage Fashion. We strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy, our refund policy outlines the conditions under which returns, refunds, and exchanges may be granted.
1. Eligibility for Refunds and Returns
To be eligible for a return or refund, the following conditions must be met:
- The item must be unused, in its original condition, and with all tags attached.
- The item must be returned within 14 days of the delivery date.
- The item must be accompanied by a valid proof of purchase (e.g., receipt or order confirmation email).
Non-Refundable Items
Certain items are exempt from being returned or refunded, including but not limited to:
- Sale or clearance items.
- Gift cards.
- Personal care items such as undergarments, swimwear, or cosmetics.
- Custom or personalized orders.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@stylesheritage.com or [Your Contact Number] with your order details.
- Wait for confirmation and return instructions from our team.
- Ship the item to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed as follows:
- Refunds will be issued to the original payment method used at checkout.
- Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Partial Refunds
Partial refunds may be granted in the following situations:
- Items returned after the 14-day window but within 30 days of delivery.
- Items that are not in their original condition (e.g., missing parts or tags).
4. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process and specify the desired replacement in your email. Exchanges are subject to availability.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will cover the return shipping costs and provide a replacement or full refund.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check with your bank or payment provider to confirm the transaction.
- Contact our customer service team at support@stylesheritage.com for further assistance.
7. International Returns
For orders shipped outside of [Your Country/Region], return shipping costs and any applicable duties or taxes are the responsibility of the customer. Refunds will be issued for the item price only, excluding shipping fees.
8. Contact Us
For any questions or concerns about our Refund Policy, please reach out to:
Style Heritage Fashion
Email: support@stylesheritage.com
By shopping at Style Heritage Fashion, you agree to this Refund Policy. We appreciate your understanding and look forward to serving you.